ur66 FAQ — Everything you want to know,
find it right here

ur66's Live Chat support is available 24 hours a day, 7 days a week. Day or night, our staff are ready to assist you in Myanmar language. We guarantee uninterrupted service even during public holidays and festive seasons.

ur66 offers two ways to get in touch. The first is Live Chat on the website, which gives you the fastest response. The second is email at [email protected]. Other channels such as Telegram, Viber, or a phone number are not available on this site — these two are the only options.

To make your inquiry go smoothly, have the following ready: your account username or registered phone number, the time the issue occurred, and the relevant game name or payment details. A screenshot, if you have one, helps a lot and will speed up the resolution.

Yes. Both ur66's Live Chat and email support are handled by staff who assist in Myanmar language. Myanmar players can communicate in their own language with no language barrier.

KYC (Know Your Customer) verification is carried out to protect your account from unauthorized use and to ensure the security of your funds. It is an added layer of protection for the player and is essential for maintaining a fair playing environment.

All documents submitted by players are stored with SSL encryption and used solely for KYC verification purposes. No information is shared with third parties. We take data protection seriously. You can read the full privacy policy on the Privacy Policy page.

You can submit either a NRC (National Registration Card) or a Passport. The name on the document must match the name on your payment account. The photo or PDF file must be clear and legible.

If your KYC verification is unsuccessful, email [email protected] or contact us via Live Chat. They will explain the reason for the rejection and guide you on which file to resubmit. Unclear photos and mismatched names are the most common reasons for rejection.

As a ur66 VIP, you receive a weekly Cashback reward, priority Live Chat support, faster priority processing on withdrawals, and early access to upcoming new promotions. The higher your tier, the better the rewards and service you receive.

As you play more and maintain consistent spending activity, you will progress to higher tiers. You can move up step by step from Bronze to Silver, Gold, and finally Platinum — with the Cashback percentage increasing as your tier rises. Consistent play is the best way to advance.

Cashback rewards are paid out once a week based on your VIP tier. The reward is credited directly into your account, so there is no need to request it separately. You can verify in ur66's terms that Cashback funds are real cash — not bonus funds.

ur66 VIP has 4 Tiers.
• Bronze — up to 0.2% Cashback per week
• Silver — up to 0.5%
• Gold — up to 0.8%
• Platinum — up to 1.0% Cashback
The higher your Tier, the more cashback you earn from your play.

ur66's first deposit 200% bonus gives you up to 100,000 Ks. For example — deposit 20,000 Ks and you get a 40,000 Ks bonus, making your balance 60,000 Ks. Wagering requirement = bonus 40,000 Ks × 20 = 800,000 Ks must be played through before you can withdraw the bonus. Deposit 120,000 Ks and you get the maximum bonus of 100,000 Ks with a wagering requirement of 2,000,000 Ks.

Yes. You can open the ur66 website on any mobile browser such as Chrome, Safari, or Firefox and play straight away. No app download from the App Store is needed — just access directly through your browser and play Dragon Tiger Live, slots, football betting, and more. A good internet connection will keep your gameplay smooth.

iPhone (Safari) — Tap the Share button and select "Add to Home Screen".
Android (Chrome) — Tap the Menu (⋮) on the right and select "Add to Home screen".
Once done, you can open ur66 like an app directly from your home screen, without a browser address bar, making access much more convenient.

First, clear your browser cache. In Chrome, go to Settings → Privacy → Clear browsing data. In Safari, go to Settings → Safari → Clear History and Website Data. After clearing the cache, reload the website. If it's still slow, check your internet connection. If the problem continues, contact us via Live Chat.

If you get disconnected during a Live Game, ur66 keeps the game record on the server, so when you reconnect you will see the correct result. If you have any questions about a game round, contact us immediately through Live Chat.

For smooth play on Live Dealer games like Dragon Tiger Live, a stable 4G or Wi-Fi connection is best. It ensures the video stream loads properly and prevents lag during decision time. Playing on a weak signal may cause the game to disconnect automatically, so check your network before playing.

The minimum withdrawal amount at ur66 is 30,000 Ks. Withdrawals below this amount cannot be processed. This minimum applies equally to KBZPay, Wave Money, AYA Pay, and CB Pay, so please keep it in mind whichever payment method you choose.

Withdrawal requests are normally processed within one hour. If it takes longer, possible reasons include incomplete KYC verification, unmet bonus wagering requirements, or a temporary delay on the KBZPay / Wave Money payment network. You can check via Live Chat.

No — you cannot. At ur66, withdrawals can only be sent to your own KBZPay, Wave Money, AYA Pay, or CB Pay account that matches the name on your KYC verification. Transfers to a friend's or family member's account are not allowed — this is part of our player protection policy.

ur66 aims to process withdrawal requests within one hour. Processing time may vary depending on verification checks and the payment network, but is generally completed quickly. Contact us via Live Chat for any questions about your withdrawal.

The minimum deposit amount at ur66 is 20,000 Ks. This minimum applies equally to KBZPay, Wave Money, AYA Pay, and CB Pay. On your first deposit you can claim a 200% bonus (up to 100,000 Ks) — deposit 20,000 Ks and you receive a 40,000 Ks bonus, giving you a balance of 60,000 Ks.